Technical support
We handle configuration, troubleshooting and upgrades of network equipment. These services are provided at a charge, based on a quote agreed before work begins.
Before you buy — free of charge
Tell us what you need to achieve and we will recommend the right equipment. Pre-sales advice is not charged and commits you to nothing.
Configuration and installation — chargeable
Equipment configuration, on-site installation and integration into an existing network are billed as a service. We send a quote with the cost and estimated time before any work starts.
Troubleshooting — chargeable
Fault diagnosis and repair are billed by time spent or under a support contract. Customers with an active contract are covered by its terms.
Manufacturer warranty — free of charge
If a product develops a fault covered by warranty, we handle the process with the manufacturer at no extra cost. You deal only with us.
Please note: warranty handling does not include configuration or reinstallation work, which is billed separately.
Support contracts
For businesses and providers we offer annual contracts with agreed response times. Contact us for a quote tailored to your needs.